business IT support
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IT SUPPORT SERVICES AND FEES

Casual Support

For those with minimal support requirements or with no ongoing support requirements our casual rates applies

  • Full written reporting of all works completed
  • Fast response time
  • Telephone, remote and onsite support

Prepaid

Have a small size company and want to save on IT costs?
Our ‘Prepay and Save’ plans are for you

  • Budget for your IT expenditure
  • Up to $25.00 per hour discount
  • Priority Support
  • Reporting
  • Scheduled onsite or remote servicing
  • No after hour penalty rate
  • No time limit for use for hours

Complete Care

A complete IT package designed for businesses that need regular IT support and management.

  • One monthly fee
  • Priority support
  • Unlimited telephone and remote support
  • Onsite hours
  • Reporting
  • Scheduled onsite or remote servicing
  • No after-hour penalty rate
  • Site management
 

FIND OUT MORE BELOW…

COMPLETE CARE – BEST VALUE

You need your staff to work efficiently by getting the help they need quickly, but the last thing you want is for them to cost you money when they call an IT company for assistance.

IN2Tech’s Service Level Agreement (SLA) gives you the ability to budget for your IT expenditures by providing a fixed cost service. Staff can call us as needed without incurring additional costs and systems are serviced regularly to keep them running optimally.

Our SLA provides:

  • Cheapest way to get full IT support cover
  • Priority support queuing over all non-SLA clients
  • Unlimited telephone and remote support
  • A set number of onsite hours per month
  • Full written reporting of all work completed
  • Scheduled onsite and remote servicing
  • No out of hours penalty rates
  • Guaranteed level of service
Number of computers Cost per month
(ex GST)
1 to 6 Computers
(includes 2 hrs onsite)
$659.00
7 to 11 Computers
(includes 4 hrs onsite)
$989.00
12 to 20 Computers
(includes 6 hrs onsite)
$1429.00

Minimum commitment is 12 months. Onsite hours are monthly and do not accrue.
Full terms and conditions provided upon application

PREPAY AND SAVE

Need to manage your expenditure but aren’t ready for a service agreement? Our ‘Prepay and Save’ plans are for you!

We have a number of options to suit your budget allowing you to save up to $665.44inc simply by paying up front.

Our prepaid blocks provide:

  • An ability to budget your IT expenditure
  • Priority support queuing over casual clients
  • Full written reporting of all work completed
  • Scheduled onsite and remote servicing
  • No time limit for use of hours
Number of hours Cost
(ex GST)
6 Hours save
$55.00ex GST
$880.95
12 Hours save
$239.00ex GST
$1626.45
24 Hours save
$577.00ex GST
$3148.95

Full terms and conditions provided upon application

CASUAL RATES

For those with minimal support requirements or with no ongoing support requirements.

Casual payment provides:

  • Full written reporting of all work completed
  • Fast response time
  • Telephone, remote and onsite support
Hours Cost
(ex GST)
Casual Rate
(9:00am – 5:00pm)
$156.45
Casual Rate
After Hours
$208.95
Casual Call out $78.23

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