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IT SUPPORT SERVICES AND FEES
Casual Support
For those with minimal support requirements or with no ongoing support requirements our casual rates applies
- Full written reporting of all works completed
- Fast response time
- Telephone, remote and onsite support
Prepaid
Have a small size company and want to save on IT costs?
Our ‘Prepay and Save’ plans are for you
- Budget for your IT expenditure
- Up to $25.00 per hour discount
- Priority Support
- Reporting
- Scheduled onsite or remote servicing
- No after hour penalty rate
- No time limit for use for hours
Complete Care
A complete IT package designed for businesses that need regular IT support and management.
- One monthly fee
- Priority support
- Unlimited telephone and remote support
- Onsite hours
- Reporting
- Scheduled onsite or remote servicing
- No after-hour penalty rate
- Site management
COMPLETE CARE – BEST VALUE
You need your staff to work efficiently by getting the help they need quickly, but the last thing you want is for them to cost you money when they call an IT company for assistance.
IN2Tech’s Service Level Agreement (SLA) gives you the ability to budget for your IT expenditures by providing a fixed cost service. Staff can call us as needed without incurring additional costs and systems are serviced regularly to keep them running optimally.
Our SLA provides:
- Cheapest way to get full IT support cover
- Priority support queuing over all non-SLA clients
- Unlimited telephone and remote support
- A set number of onsite hours per month
- Full written reporting of all work completed
- Scheduled onsite and remote servicing
- No out of hours penalty rates
- Guaranteed level of service
| Number of computers | Cost per month (ex GST) |
|---|---|
| 1 to 6 Computers (includes 2 hrs onsite) |
$659.00 |
| 7 to 11 Computers (includes 4 hrs onsite) |
$989.00 |
| 12 to 20 Computers (includes 6 hrs onsite) |
$1429.00 |
Minimum commitment is 12 months. Onsite hours are monthly and do not accrue.
Full terms and conditions provided upon application
PREPAY AND SAVE
Need to manage your expenditure but aren’t ready for a service agreement? Our ‘Prepay and Save’ plans are for you!
We have a number of options to suit your budget allowing you to save up to $665.44inc simply by paying up front.
Our prepaid blocks provide:
- An ability to budget your IT expenditure
- Priority support queuing over casual clients
- Full written reporting of all work completed
- Scheduled onsite and remote servicing
- No time limit for use of hours
| Number of hours | Cost (ex GST) |
|---|---|
| 6 Hours save $55.00ex GST |
$880.95 |
| 12 Hours save $239.00ex GST |
$1626.45 |
| 24 Hours save $577.00ex GST |
$3148.95 |
Full terms and conditions provided upon application
CASUAL RATES
For those with minimal support requirements or with no ongoing support requirements.
Casual payment provides:
- Full written reporting of all work completed
- Fast response time
- Telephone, remote and onsite support
| Hours | Cost (ex GST) |
|---|---|
| Casual Rate (9:00am – 5:00pm) |
$156.45 |
| Casual Rate After Hours |
$208.95 |
| Casual Call out | $78.23 |