IT Support Melbourne, Mornington, and Brighton

I was having lots of issues within our childcare service, with constant lagging of internet, dropping out of service, phone lines going offline consistently every day.  There was also a two-day minimum wait once I’d contacted our former IT-Support and tickets would be raised, but never completed by one person, therefore communication was constantly being misread.

One of our dads of the childcare center advised to get in touch with a colleague of his (Richard Kemp), who has extensive knowledge of the issues I was having, and to have a chat about what In2tech could do to support the business. 
At first, I was so reluctant as my knowledge in this industry is ZERO, I’m an operations manager for childcare services, therefore never entered the world of “Tech”.  I couldn’t be bothered with trying to explain all the issues and have Richard try to talk “jargon” to which I did not have the time, nor the inclination to try and be educated in.

After Richard visited me ONCE, he had explained in “dummy” terms what I needed for the business to flourish, and where we were falling down.  It was amazing, one meeting for two hours and we had a whole new system priced up, evaluated, custom made and ORDERED! it has been the most satisfying process to go through, thanks to Richard and his team who have the patience, empathy and knowledge to deal with customers who have no idea about technology, BUT do not try and sell you things that your business does not require.

Since moving over to In2tech, the communication is absolutely flawless. Every single phone call and email I have sent to In2tech has been supported and dealt with in a timely manner, along with a confirmation email closing the issue AMAZING. 
In relation to customer service, the support, communication and pricing has superseded the previous company we were using and we NEVER get issues that are not resolved within 10 minutes. 
From a financial perspective, Richard has a set fee for our business each month, and any added costs are agreed upon, which is what our business needs.

We are opening our second childcare service in Ormond and In2tech will be with us ALL THE WAY !

Lucy Holmes
Operations Manager

Elles Belles Early Learning

Richard and the team at In2tech are true IT professionals.
They have been able to help us with all our IT issues straight away.
The team is easy to deal with and patient with us when we need to be led step by step through any problems.
We’ve purchased several computers and gear from In2tech. The after-sales service is second to none with servicing, anti-virus and upgrades and we have full trust that In2tech keeps our computers working and our data safe.
We couldn’t recommend In2tech highly enough and will continue to use them in the future.

Trufix

IN2Tech are the best IT company I have ever used.
The responsiveness of Richard and Terry is fantastic and they are highly reliable and trustworthy.

We rely on our10 computers always working and are happy to say that IN2Tech are very quick to react to issues and most of the time they don’t even need to attend our office to fix the issue.

I highly recommend IN2Tech to any business needing an outsourced IT solution.

Stephen McClatchie
Founder and Managing Director
Loans Australia

Stephen McClatchie

I recently used IN2Tech’s new online store and was blown away.
I found it easy to navigate and found the right ink cartridges for my printer with ease.  I compared the price with my normal supplier and found IN2Tech was $40.00 cheaper.  With the saving I got a wireless charger for my phone.

I highly recommend IN2Tech’s online store and will continue to use it in the future.

Andrew Tape

“I contacted Richard Kemp for his recommendation for a reasonably advanced notebook computer for image editing and video editing.
After we discussed the myriad of options, he came up with a solution that hit the sweet spot, in terms of the right balance between price and performance.
I was impressed with Richard’s wide knowledge of the options, as well as his very prompt communication and prompt delivery of the notebook, with all my programs loaded ready for action.
I wholly recommended Richard to anyone that relies on IT for their business, wants to save time on IT in their business and values trust and the best customer service from an IT specialist.”

Rob Anderson
Rob Anderson Photography

Rob Anderson

“Richard Kemp from In2Tech is a first class operator.
Over the last two years, I have called on Richard repeatedly to solve my computer hardware problems and as well as always being able to guide me through to a solution, Richard has never actually been required to attend at my premises.
Richard’s ability to remotely diagnose, problem solve and troubleshoot is second to none.
His company is responsive, accurate, reliable and cost competitive in a very tough marketplace.
I am very pleased to recommend Richard Kemp and In2Tech Computer Services.”

Bruce Frame

“I’d like to thank Richard Kemp for making my move of premises IT pain free. On a new computer service Richard exceeded expectations…saving us money which was appreciated. I would highly recommend anyone looking to have reliable and knowledgeable IT support to contact Richard Kemp of IN2Tech.”

Stephen McClatchie

“I used In2Tech and Richard Kemp as my IT consultant in regard to purchasing new computer equipment.

Richard is professional and helpful with a cheerful disposition and a diligent IT professional.

He helped me decide what was appropriate for my business, organised the purchase, delivery and set up of computer equipment. Everything was squared away and all I had to do was turn my computer on and get started. He removed all the extraneous material the manufacturer and software vendors dump on the computer, meaning I could save time in activating the tasks I needed. I highly recommend In2Tech. Thanks to Richard and his company, my business is more productive.”

Jayce Gilbert

“Richard has assisted our company on many occasions by setting up new emails and sorting out various computer problems”

Sue Hayter

“I have had work done by Richard Kemp on my personal computers and the Nyora Cricket Club systems. I highly recommend any work done by In2Tech, the work is completed swiftly and at very competitive pricing.”

Craig Leith

“…always obtainable and happy to help any time of the day, and we generally have a solution by the end of the phone call! For those of us that are not as IT savvy, Richard is a true professional that I highly recommend.”

Terry-Lyn Stevens

“Richard is a very capable IT consultant that takes pride in his work. The job is never left unfinished and we have not experienced any problems post his work. Richard is very easy to engage with and understands the requirements readily which makes it much easier to run my business.”

Chris Gray

“Richard is endlessly patient with my limited knowledge of technology and goes about rectifying and developing solutions in a calm methodical manner. More importantly, Richard speaks in a language I can actually understand.

I recommend Richard to anyone who finds this area of running their business challenging.”

Penny Holcombe

“Richard has been a patient problem solver when I have had IT problems. He has the ability to help even the biggest luddite – like myself – work through IT situations. I have always found him to be trustworthy and have often handed over remote access to my laptop when he needed to fix a problem for me. I highly recommend Richard to any professional.”

Shirley Hardy-Rix

“I’ve been dealing with Richard Kemp for over 10 years in the corporate IT space. In that time I have found Richard Kemp trustworthy, reliable and have no hesitation strongly recommending his services to any of my clients.”

George Shafik